Terms and Conditions

Heart of Texas Propane

The following Terms and Conditions (“Terms”) govern the delivery of propane and related products and services by Heart of Texas Propane (“Company,” “we,” “us,” or “our”) to its customers (“Customer,” “you,” or “your”). The Company reserves the right to change these Terms at any time. Changes will be communicated by updating this post, and where notice is required by law, appropriate notice will be provided. We encourage you to review these Terms periodically for changes that may affect you.

Fuel and Service Pricing

Fuel Rates

Unless you have entered into a signed capped, fixed, or pre-buy pricing agreement, you agree to pay the Company’s price per gallon in effect when you place an order, or, for customers on automatic delivery, the price in effect on the date of delivery. This price is set at the Company’s discretion and reflects, among other things, applicable taxes, the cost to procure propane, freight, and transportation. Your price per gallon may vary based on the volume you purchase, your customer classification, tank ownership, delivery location, and competitive market conditions. Prices change frequently and without prior notice. Please contact your local Company office for current pricing and to discuss which pricing program best fits your needs.

Service Rates

Unless you have entered into a signed, quoted service agreement, service will be provided at the Company’s prevailing service rates in effect at the time the service is performed. Service rates change from time to time and without prior notice.

General Information

The information below reflects the most common questions from customers. It may not be complete or comprehensive. Please contact your local Company office if you need further information.

• Delivery Ticket and Invoice: You will receive a delivery slip when our truck delivers fuel. This slip records the number of gallons delivered at the time of delivery. You will separately receive an invoice for that delivery. The annual Duty to Warn can be found on the back of your delivery slip.
• Past Due Accounts: If your account balance becomes past due, the account may be placed on delivery hold. Accounts on delivery hold or will-call status may incur a special trip charge for off-route deliveries. A propane customer with a past due balance may be subject to a gas system leak check and associated fee if the tank runs out of product.
• Automatic Delivery: Credit-approved automatic delivery customers receive scheduled deliveries based on weather, past usage, and estimated annual consumption. Special trip charges do not apply when an automatic delivery customer in good standing runs out of fuel due to Company error. Customers who are not credit-approved may elect automatic delivery by placing a security deposit on the account.
• Will-Call Delivery: The Company encourages automatic delivery. Customers who choose will-call service must monitor their own tank gauge and request delivery when the tank is no less than 30% full, providing at least 5 business days’ notice. Emergency or short-notice deliveries may be subject to a special trip charge.
• Credit and Payment: New customers may be asked to complete a credit application and, where the Company owns the tank or other equipment, to sign and return our customer agreement. Customers not approved for credit may be required to pay in advance of delivery (C.O.D.). The Company does not sell or share your personal information; it is available only to employees who manage your account.
• Safety: The installation and proper maintenance of carbon monoxide detectors and combustible gas detectors is strongly recommended. Keep exhaust vents clear and unobstructed. Please review the propane safety information on the Company’s website. If you smell gas, leave the area immediately and call the Company or 911.
• Seasonal and Unoccupied Properties: For properties that are not occupied year-round, usage cannot be reliably predicted. It is the Customer’s responsibility to monitor fuel levels year-round and to communicate the seasonal nature of use to the Company. The Company is not liable for damages to personal or real property (including, but not limited to, damage from frozen pipes or other water damage) resulting from a product run-out. The Company recommends installing a tank monitor. For will-call or seasonal properties, the Customer must provide at least five (5) business days’ advance notice of a delivery need to avoid running out of fuel.
• Stopping or Changing Deliveries: If you need to stop deliveries or change your delivery schedule, for example because you are moving or selling a property, it is your responsibility to notify the Company in advance. You are fully responsible for all deliveries and associated costs incurred before you notify the Company of the change.

Propane-Specific Terms

• Term: If you have not signed a separate supply contract, the initial term of service is one (1) year from the date you began service with the Company. Termination of service before the end of the initial term may be treated as a default and may be subject to an early termination fee.
• Company-Owned Equipment: Where applicable, the Company will provide a propane storage tank or cylinder, regulator(s), and related equipment (“Company Equipment”). The installation, modification, or repair of an LPG system by a person who is not licensed or registered to install, modify, or repair an LPG system may cause injury, harm or loss. Pursuant to your signing of the Lease Agreement, you agree to contact the Company to install, modify, or repair any part of the system owned by the Company. The Company may not be liable for damages caused by the modification of an LPG system by an unlicensed person except as otherwise provided by applicable law. You will notify the Company immediately if the Company Equipment is damaged or malfunctions. Only propane sold by the Company will be used with Company Equipment. Company Equipment remains the property of the Company at all times, does not become a fixture or part of the real property, and must be surrendered to the Company upon termination of service.
• Sale of Property: If you sell or transfer the property where Company Equipment is located, you will notify the Company at least thirty (30) days in advance and inform the buyer that the equipment is owned by the Company.
• Access to Property and Equipment: The Company has an irrevocable right to enter your property, without prior notice, for the delivery of propane and for the service, inspection, or removal of Company Equipment. You agree to provide safe and unimpeded access, free of hazards. You are responsible for marking and identifying the location of septic systems, underground utilities, and similar underground features where relevant to the Company’s work.

Other Fees and Charges

The Company may apply additional fees and charges depending on the services requested. The fees below are the most common but are not exhaustive. These fees are not government-imposed, and no portion of them is paid to any government agency; they offset costs the Company incurs in complying with applicable codes and laws. The Company reserves the right to change its fees, rates, and charges without prior notice. Please contact your local office for current amounts.

• Leak Check Charge: Applied when the Company performs a leak check to verify system integrity, which is required by the Texas Railroad Commission code when a new system is installed, when gas service has been interrupted, or when a leak is suspected.
• Tank Removal Fee: Upon termination of service, the Company will remove its Company Equipment. If the tank contains more than the code-permitted amount of product, the Company may be required to pump it out before transport. Charged on a time-and-materials basis with a minimum of two hours at the current service labor rate.
• Underground Tank Removal: The Customer is responsible for all costs of excavation and removal of underground Company Equipment. The Company is not responsible for fill, resurfacing, landscaping, or restoration. Billed hourly at prevailing labor rates. The Company may, at its option, charge for the value of the tank in lieu of physical removal.
• Early Termination Fee: Applied if service is terminated before the end of the initial term.
• Reconnect Charge: If a tank is locked due to nonpayment, this charge must be paid before the lock is removed, a leak check is performed, and the system is returned to service.
• Returned Check / NSF Fee: A fee of $30.00 will be assessed for any check or electronic payment returned for insufficient funds, plus the face amount of the payment.
• Service Minimum Charge: Applies when a technician performs diagnostic or service work on Customer-owned equipment; equal to one hour of the current service labor rate.
• Special Trip Charge: A charge in the range of $150.00-$180.00 may apply for deliveries requested outside the normal delivery schedule, and for non-emergency service calls after hours or on weekends. May vary with distance and time required.
• Tank Rental / Minimum Annual Usage: The Company reserves the right to remove or resize equipment for accounts that do not meet minimum annual usage. Tanks using one full tank or less per year may be subject to a rental fee at the Company’s discretion.
• Consumables Fee: A charge added to service work orders to cover consumable materials used during service.

Credit Policy

The following credit policy is adopted to comply with applicable federal and state credit laws. Heart of Texas Propane does not discriminate in granting credit on the basis of race, color, religion, national origin, sex, marital status, or age; because all or part of an applicant’s income derives from a public assistance program; or because an applicant has in good faith exercised any right under the Consumer Credit Protection Act.

• Bills Due Upon Presentation: All account balances unpaid after the due by date are overdue. Terms are net 15 days for residential customers and commercial customers are based upon negotiated agreed terms.
• Credit Approval: Credit approval is determined on a case-by-case basis and may require a written credit application. Consumer credit reports may be obtained to evaluate the application and, in the future, to review credit limits, renew accounts, and for servicing and collection purposes. You will be notified of the decision to grant or deny credit.
• Returned Payments: Payments returned for insufficient funds will be re-presented or debited to the originating account for the face amount plus the returned-payment fee described above.
• Collection Costs: If your account is referred for collection, you agree to pay collection costs to the extent permitted by law, which may include court costs and attorneys’ fees. Copies of collection costs will be provided on request.
• Change in Terms: The Company may change the terms of this agreement at any time with appropriate notice as required by law. New terms may apply to outstanding balances at the time they take effect, subject to applicable law.
• Termination of Account: The Company reserves the right to cancel or limit the use of any customer’s account.
• C.O.D. Accounts: C.O.D. accounts require payment before or at the time of delivery. A C.O.D. customer must submit a new credit application to return to open-charge status.

Limitation of Liability

To the fullest extent permitted by law, the Company’s liability arising out of the delivery of propane or the provision of service is limited to the amount paid by the Customer for the product or service giving rise to the claim. The Company is not liable for indirect, incidental, consequential, or special damages.

Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law provisions. Any dispute arising under these Terms will be subject to the jurisdiction of the state and county courts of McCulloch County, Texas.

©July 2026 Heart of Texas Propane. These Terms are subject to change. For current pricing, fees, and program information, please contact Heart of Texas Propane at (325) 313-0884 or visit our website at www.hotpropane.com.